Message in brief:
As part of the Governor’s budget proposal, DHS will be improving the way they do business by allowing some of “back office” county assistance office work to be consolidated in regional processing centers so that the work can be done more quickly, accurately, and cost-efficiently.
The “front office” functions where consumers have face-to-face interactions with DHS will remain in place. As a result, consumers will still be able to access services at their local county assistance offices, online, or through the DHS myCOMPASS PA mobile app just as they are able to do today.
DHS is committed to an open and transparent process that engages everyone. They will continue to have open lines of communication throughout this process to ensure they hear from constituents and develop a system that meets the needs of citizens in the most efficient and effective way.
Below is some preliminary information about how DHS plans to proceed: