DHS continues to improve customer service
Governor Wolf’s Office of Transformation, Innovation, Management and Efficiency (GO-TIME) and the Department of Human Services (DHS) have launched a mobile app for Pennsylvanians who have applied for or receive assistance benefits called myCOMPASS PA.
“Since the inception of GO-TIME, state agencies and employees have continued to develop new and exciting ways to make Pennsylvania’s government work more efficiently,” said Governor Wolf. “The myCOMPASS PA mobile app is another way in which my administration is providing quality customer service while modernizing state government operations throughout the commonwealth.”
Once implemented, myCOMPASS PA is estimated to save an average of $3.2 million per year in the years following implementation by reducing mail processing time, manual information entry, call center calls, postage, and printing.
In the two weeks since its launch in the Apple store, 4,669 users have downloaded the app with 13,680 clients viewing the status of their benefits, 1,568 documents were uploaded, and the app has received a 5-star rating.
“The department is committed to improving customer service and the launch of myCOMPASS PA will provide one more tool to accomplish that goal. The mobile app will allow individuals to make changes and monitor their benefits from the comfort of their own home,” said DHS Secretary Ted Dallas. “Helping others is at the heart of what the department stands for. This app will allow employees to focus on individuals in need as opposed to administrative processing.”
myCOMPASS PA will allow individuals to take photos of necessary documents and upload them directly to their case files through a secure, safe environment. Other key features include:
The mobile application is now available for download on the Apple and Google Play app stores for use on iPhones and Android smartphones. Prior to utilizing app functions, individuals must apply for benefits through DHS’ COMPASS website or by visiting their local county assistance office.
For more information on myCOMPASS PA, click here.
GO-TIME leverages inter-agency coordination and collaboration to maximize efficiency, modernize state government operations, and provide the highest quality services. Efforts through this initiative have saved more than $156 million in FY 15-16, exceeding the $150 million savings goal set by the Governor.